Refund & Return Policy
Refund & Return Policy
Last Updated: April 2026
At ChillPop™, we stand behind the quality of our products and want you to feel confident with every purchase.
30-Day Return Window
You may request a return or refund within 30 days of receiving your order.
To be eligible:
- Item must be unused and in original condition
- Must include original packaging
- Proof of purchase is required
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will:
- Replace the item at no cost, or
- Issue a full refund
Non-Returnable Situations
To maintain fair use and prevent abuse, we do not accept returns for:
- Items used or damaged by misuse
- Requests made after 30 days
- Incorrect shipping address provided by customer
- Minor variations in color due to screen differences
Order Changes & Cancellations
Orders can be modified or canceled within 12 hours of purchase.
After this time, your order may already be processed and shipped.
Refund Process
Once your return is approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Please note:
Shipping fees (if any) are non-refundable.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Chargebacks & Disputes
We are committed to resolving any issues quickly.
Before opening a chargeback, please contact us at:
📧 Chillpopfan@gmail.com
Most issues can be resolved within 24–48 hours.
We reserve the right to dispute fraudulent or abusive claims.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us
Contact Us
We’re here to help.
ChillPop™ Support
📧 Chillpopfan@gmail.com
Shop with confidence.
Fast support. Fair policies. Reliable service.